I need a HAND™ ’s privacy homepage provides additional information about our commitment to respecting your personal information, including ways for you to access and delete that information.
The Scope of This Policy
This policy applies to all I need a HAND™ users, and to all I need a HAND™ platforms and services, including our apps, websites, features, and other services (collectively, the “I need a HAND™ Platform”). Please remember that your use of I need a HAND™ Platform is also subject to our Terms of Service.
The Information We Collect
When you use I need a HAND™ Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like third party services, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:
A. Information You Provide to Us
Location Information.I need a HAND™ Platform collects location information (including GPS and WiFi data) differently depending on your I need a HAND™ app settings and device permissions as well as whether you are using the platform as a Customer or Hand.
Customers: We collect your device’s precise location when you open and use I need a HAND™ app, including while the app is running in the background from the time you request a job until it ends.
Hand: We collect your device’s precise location when you open and use the app, including while the app is running in the background.
Usage Information.We collect information about your use of I need a HAND™ Platform, including information like the date, time, destination, distance, payment, and whether you used a promotional or referral code. We also collect information about your interactions with I need a HAND™ Platform like our apps and websites, including the pages and content you view and the dates and times of your use.
Device Information. We collect information about the devices you use to access I need a HAND™ Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens. If you are a Hand, we also collect mobile sensor data from your device (such as speed, direction, height, acceleration, deceleration, and other technical data).
Communications Between Customers and Hands. We work with a third party to facilitate phone calls and text messages between Customers and Hands without sharing either party’s actual phone number with the other. But while we use a third party to provide the communication service, we collect information about these communications, including the participants’ phone numbers, the date and time, and the contents of SMS messages. For security purposes, we may also monitor or record the contents of phone calls made through I need a HAND™ Platform, but we will always let you know we are about to do so before the call begins.
Address Book Contacts.You may set your device permissions to grant I need a HAND™ access to your contact lists and direct I need a HAND™ to access your contact list, for example to help you refer friends to I need a HAND™ . If you do this, we will access and store the names and contact information of the people in your address book.
Cookies, Analytics, and Third Party Technologies. We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third party technologies to understand how you navigate through I need a HAND™ Platform and interact with I need a HAND™ advertisements, to make your I need a HAND™ experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use I need a HAND™ Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may miss out on certain features of I need a HAND™ Platform.
C. Information We Collect from Third Parties
Cookies, Analytics, and Third Party Technologies.Third Party Services. Third party services provide us with information needed for core aspects of I need a HAND™ Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your I need a HAND™ experience
Concierge Service. Sometimes another business or entity may order you a I need a HAND™ job. If an organization has ordered a job for you using our Concierge service, they will provide us your contact information and the pickup and drop-off location of your job.
Referral Programs. Friends help friends use I need a HAND™ Platform. If someone refers you to I need a HAND™ , we will collect information about you from that referral including your name and contact information.
Other Users and Sources. Other users or public or third-party sources such as law enforcement, insurers, media, or pedestrians may provide us information about you, for example as part of an investigation into an incident or to provide you support.
How We Use Your Information
We use your personal information to:
- Provide I need a HAND™ Platform;
- Maintain the security and safety of I need a HAND™ Platform and its users;
- Build and maintain I need a HAND™ community;
- Provide customer support;
- Improve I need a HAND™ Platform; and
- Respond to legal proceedings and obligations.
Providing I need a HAND™ Platform.
We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. To do this, we use your personal information to:
Verify your identity and maintain your account, settings, and preferences;
Calculate prices and process payments;
Allow Customers and Hand to connect regarding their job and to choose to share their location with others; Communicate with you about your experience;
Collect feedback regarding your experience;
Facilitate additional services and programs with third parties; and
Operate contests, sweepstakes, and other promotions.
Maintaining the Security and Safety of I need a HAND™ Platform and its Users. Providing you a secure and safe experience drives our platform, both on the road and on our apps. To do this, we use your personal information to:
Verify that Hand and their vehicles meet safety requirements;
Investigate and resolve incidents, accidents, and insurance claims;
Encourage safe driving behavior and avoid unsafe activities;
Find and prevent fraud; and
Block and remove unsafe or fraudulent users from I need a HAND™ Platform.
Building and Maintaining I need a HAND™ Community. I need a HAND™ works to be a positive part of the community. We use your personal information to:
Communicate with you about events, promotions, elections, and campaigns;
Personalize and provide content, experiences, communications, and advertising to promote and grow I need a HAND™ Platform; and
Help facilitate donations you choose to make through I need a HAND™ Platform.
Providing Customer Support. We work hard to provide the best experience possible, including supporting you when you need it. To do
this, we use your personal information to:
Investigate and assist you in resolving questions or issues you have regarding I need a HAND™ Platform; and
Provide you support or respond to you.
Improving I need a HAND™ Platform. We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to:
Perform research, testing, and analysis;
Develop new products, features, partnerships, and services;
Prevent, find, and resolve software or hardware bugs and issues; and
Monitor and improve our operations and processes, including security practices, algorithms, and other modeling.
Responding to Legal Proceedings and Requirements. Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.
How We Share Your Information
We do not sell your personal information. To make I need a HAND™ Platform work, we may need to share your personal information with other users, third parties, and service providers. This section explains when and why we share your information.
A. Sharing Between I need a HAND™ Users
Customers and Hands.
Customer information shared with Hand: Upon receiving a job request, we share with the Hand the Customer’s pickup location, name, profile photo, rating, Customer statistics (like approximate number of jobs and years as a Customer), and information the Customer includes in their Customer profile (like preferred pronouns).
Hand information shared with Customer: Upon a Hand accepting a requested job, we will share with the Customer the Hand’s name, profile photo, preferred pronouns, rating, real-time location, and the vehicle make, model, color, and license plate, as well as other information in the Hand’s I need a HAND™ profile.
Although we help Customers and Hand communicate with one another to arrange a job, we do not share your actual phone number or other contact information with other users. If you report a lost or found item to us, we will seek to connect you with the relevant Customer or Hand, including sharing actual contact information with your consent.
Jobs Requested or Paid For by Others. Some jobs you take may be requested or paid for by others. If you take one of those jobs using your I need a HAND™ Business Profile account, a code or coupon, a corporate credit card linked to another account, or another user otherwise requests a job for you, we may share some or all of your job details with that other party, including the date, time, charge, rating given.
Referral Programs. If you refer someone to I need a HAND™ Platform, we will let them know that you generated the referral. If another user referred you, we may share information about your use of I need a HAND™ Platform with that user. For example, a referral source may receive a bonus when you join I need a HAND™ Platform or complete a certain number of jobs and would receive such information.
B. Sharing With Third-Party Service Providers for Business Purposes
Depending on whether you’re a Customer or a Hand, I need a HAND™ may share the following categories of your personal information for a business purpose (as we have done for the preceding 12 months) to provide you with a variety of I need a HAND™ Platform’s features and services:
Personal identifiers, such as your name, address, email address, date of birth, government identification number (such as social security number).
Hand/Customer transaction history;
Internet or other electronic network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile advertising identifiers; and location data.
We disclose those categories of personal information to service providers to fulfill the following business purposes:
Maintaining and servicing your I need a HAND™ account;
Processing or fulfilling jobs;
Providing you customer service;
Processing Customer transactions;
Processing Hand applications and payments;
Verifying the identity of users;
Detecting and preventing fraud;
Processing insurance claims;
Providing Hand loyalty and promotional programs;
Providing marketing and advertising services to I need a HAND™ ;
Providing requested emergency services;
Providing analytics services to I need a HAND™ ; and
Undertaking internal research to develop I need a HAND™ Platform.
C. For Legal Reasons and to Protect I need a HAND™ Platform
We may share your personal information in response to a legal obligation, or if we have determined that sharing your personal information is reasonably necessary or appropriate to:
Comply with any applicable federal, state, or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, or enforceable governmental request;
Respond to legal process (such as a search warrant, subpoena, summons, or court order); Enforce our Terms of Service;
Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law; or
Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third-parties, or the public as required or permitted by law.
We may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.
E. Upon Your Further Direction
How We Store and Protect Your Information
We retain your information for as long as necessary to provide you and our other users I need a HAND™ Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as jobs and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. If you request account deletion, we will delete your information as set forth in the “Deleting Your Account” section below.
We take reasonable and appropriate measures designed to protect your personal information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.
Your Rights And Choices Regarding Your Data
As explained more below and on our privacy homepage, I need a HAND™ provides ways for you to access and delete your personal information as well as exercise other data rights that give you certain control over your personal information.
A. All Users
Email Subscriptions. You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of I need a HAND™ Platform.
Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of I need a HAND™ Platform (such as receiving a notification that your job has arrived).
Profile Information. You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.
Location Information.You can prevent your device from sharing location information through your device’s system settings. But if you do, this may impact I need a HAND™ ’s ability to provide you our full range of features and services.
Cookie Tracking.You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features of I need a HAND™ Platform.
Do Not Track.Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not want them to track your online activities. I need a HAND™ Platform does not currently support Do Not Track requests at this time.
Deleting Your Account.If you would like to delete your I need a HAND™ account, please visit our privacy homepage. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims, or we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.
I need a HAND™ is not directed to children, and we don’t knowingly collect personal information from children under the age of 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us at our Help Center.
Links to Third Party Websites
I need a HAND™ Platform may contain links to third-party websites. Those websites may have privacy policies that differ from ours. We are not responsible for those websites, and we recommend that you review their policies. Please contact those websites directly if you have any questions about their privacy policies.
We may update this policy from time to time as I need a HAND™ Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through I need a HAND™ Platform or by some other method of communication like email. When you use I need a HAND™ , you are agreeing to the most recent terms of this policy.
If you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to contact us.